FEMA urges victims to contact agency with updated information
Published 10:06 pm Sunday, December 4, 2016
The Federal Emergency Management Agency suggests North Carolina victims of Hurricane Matthew and subsequent flooding who are registered for disaster assistance remain in contact with FEMA to resolve issues, receive updates on their applications of to obtain additional information.
“It is especially important for you to update FEMA with any insurance documentation information or settlements. FEMA disaster assistance covers only basic needs and cannot duplicate insurance payments,” according to a news release. Providing FEMA with updated information helps avoid delays in receiving assistance.
Registrants may also call the FEMA helpline (1-800-621-3362) to:
• Receive information on the home inspection process;
• Add or remove a name of a person designated to speak for you;
• Find out if FEMA needs more information about your claim;
• Update FEMA on your housing situation;
• Get answers to other questions about your application.
If you are changing addresses, phone numbers or banking information you should notify FEMA. Incomplete or incorrect information could result in delays in receiving assistance.
When calling the helpline, refer to the nine-digit number you were issued at registration. This number is on all correspondence you receive from FEMA. It is a key identifier in tracking assistance requests.
As of Wednesday, FEMA has received 75,821 registrations for disaster-recovery assistance in North Carolina, with $80 million approved so far, according to information provided by Nate Custer, a FEMA media specialist. FEMA has approved 26,639 applications. Of the $80 million in individual assistance approved, about $56.1 million is earmarked for housing assistance, and about $23.9 million is allocated for other-needs assistance. Housing assistance provides money for disaster-related housing needs, while other-needs assistance provides funds for other disaster-related needs such as household furnishings, transportation and medical care.
Homeowners, renters and business owners who suffered losses or damages caused by Matthew should call 1-800-621-3362 to register for assistance or go online at www.DisasterAssistance.gov and register by downloading FEMA’s mobile app, according to a news release. For those who use 711 or Video Relay Service, the number is also 1-800-621-3362. For people using TTY, the number is 1-800-462-7585. These toll-free numbers operate from 7 a.m. to 11 p.m. (local time) seven days a week until further notice. Operators are ready to assist people in multiple languages.
The deadline to register is Jan. 9, 2017.